Membership Help

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Welcome to Membership Help

We’re here to help you get the most out of your membership. Find answers to common questions about payments, managing your account, and accessing content.

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How do I watch in DeoVR or HereSphere?

Oct 15, 2026 Membership Help
Our VR sites have their own library for the DeoVR and HereSphere player apps. You browse every scene inside the app, in your headset, and stream it without downloading anything. Log in with your membership and the full scenes play (before you log in, the app shows the trailers, where the site has them). Find your library address Each VR site has its own DeoVR address and its own HereSphere address.  (...)

Paying with Cryptocurrency

Jan 26, 2025 Membership Help
We accept cryptocurrency as a payment method for memberships. Accepted cryptocurrencies Bitcoin (BTC) Ethereum (ETH) Litecoin (LTC) Other major cryptocurrencies (check the payment page for current options) How crypto payments work Crypto payments work like our one-time membership: No automatic renewal - you are charged once No cancellation needed - your membership simply expires at the end of the period No recurring charges - pay once and that’s it Benefits of paying with crypto Privacy - no credit card statement entries No chargebacks - simple, final transactions Global access - pay from anywhere in the world No bank involvement - direct payment How to pay with crypto Select the membership plan you want Choose Cryptocurrency as your payment method Select your preferred crypto (Bitcoin, Ethereum, etc.  (...)

One-Time Membership

Jan 25, 2025 Membership Help
Our one-time membership at $39.95 is perfect for members who prefer a single payment with no recurring charges. How it works Pay once, no automatic renewal Access for a set period (check the specific site for duration) Your membership simply expires at the end - no action needed No cancellation required Benefits No surprise charges - you pay once and that’s it No need to remember to cancel - membership ends automatically Simple and straightforward - one payment, one period of access Compared to recurring memberships Feature One-Time ($39.  (...)

What VR player apps do you recommend?

Jan 24, 2025 Membership Help
Using a dedicated VR player provides the best playback experience. Our Recommended Player: PlayaVR We recommend PlayaVR as the best way to watch our VR content. Why PlayaVR? Fully integrated with our membership sites Stream directly from your account without downloading Optimized for our video formats Easy login with your membership credentials Available for all major VR headsets Download PlayaVR: playavr.com DeoVR and HereSphere: our scene library in the app On our VR sites that offer it, DeoVR and HereSphere open the whole scene library and play the full scenes once you log in with your membership: How do I watch in DeoVR or HereSphere?  (...)

How do I watch on Apple Vision Pro?

Jan 23, 2025 Membership Help
Apple Vision Pro offers a premium VR viewing experience. Browser streaming The easiest method: Put on your Vision Pro Open Safari Navigate to our website and log in Play VR content directly in the browser Safari supports spatial video playback natively. Using VR player apps For downloaded content: Compatible players Jigspace - Immersive media player Moon VR - 3D video support Cinema mode apps - Various options in App Store Steps Download the video file Transfer to Vision Pro via AirDrop or Files app Open in your preferred VR player Viewing modes Vision Pro supports multiple viewing environments:  (...)

How do I watch on Meta Quest?

Jan 22, 2025 Membership Help
Meta Quest headsets offer several ways to enjoy VR content. Recommended: PlayaVR We recommend PlayaVR as the best way to watch our VR content on Quest. Why PlayaVR? Fully integrated with our membership sites Stream directly from your account without downloading Optimized for our video formats Easy login with your membership credentials Download PlayaVR: playavr.com Our scene library in DeoVR or HereSphere On our VR sites that offer it, you can open the whole scene library inside the free DeoVR app or in HereSphere, log in with your membership and stream every scene.  (...)

High-resolution VR videos are stuttering

Jan 21, 2025 Membership Help
High-resolution VR content (4K, 6K, 8K) requires more processing power. Here’s how to fix stuttering. Standalone headsets (Quest, Pico) Lower the resolution Start with the 4K version The 5K/6K files are above what Quest and Pico can decode in hardware: they stutter whatever your Wi-Fi 8K files (H.265) need a Quest 3 or Pico 4 and a player with H.265 support; if they stutter, go back to 4K In DeoVR and HereSphere our library only lists the versions your headset can decode (how to set it up) Improve WiFi connection Use 5GHz WiFi, not 2.  (...)

Can I watch VR content without a headset?

Jan 20, 2025 Membership Help
Yes! You can watch VR content even without a VR headset. On your phone or tablet Open the video in your browser or app Move your device around to look in different directions The gyroscope in your phone controls the view This gives you a 360-degree experience without wearing a headset. On your computer You can watch VR videos in your web browser: Click and drag to look around Use keyboard arrows to pan the view Watch in fullscreen for a better experience Cardboard viewers For a budget VR experience:  (...)

Which VR headsets are compatible?

Jan 19, 2025 Membership Help
Our VR content works with all major virtual reality headsets. Standalone headsets These headsets work without a PC: Meta Quest 3 (recommended) Meta Quest 2 Meta Quest Pro Pico 4 Pico Neo 3 PC VR headsets Require a VR-ready PC: Valve Index HTC Vive / Vive Pro / Vive Pro 2 HP Reverb G2 Windows Mixed Reality headsets Apple Vision Pro Supported with native visionOS apps or via Safari browser streaming.  (...)

What video formats are available?

Jan 18, 2025 Membership Help
All our videos are available in MP4 format. Why MP4? Works on virtually all devices Plays in all web browsers Compatible with phones, tablets, computers, and smart TVs No additional software or codecs required Playing downloaded videos Most downloaded videos will play directly in your system’s default media player. If you have any issues, we recommend VLC Player - a free, universal media player: Works on Windows, Mac, and Linux Download from videolan.  (...)
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