If your account has been blocked, it’s usually due to our security systems detecting unusual activity.
Common reasons for blocking
- Multiple login locations - Logging in from many different IP addresses or countries in a short time
- Account sharing - Our systems detect when credentials are being used by multiple people
- Too many failed login attempts - Security lockout after repeated incorrect passwords
- Suspicious activity - Unusual download patterns or access behavior
Important
Do not share your login credentials with anyone. Account sharing violates our terms of service and will result in your account being permanently blocked.
How to resolve
Contact our support team with:
- Your username or registered email
- A brief explanation of the situation
We’ll review your account and help restore access if appropriate. Please allow 24-48 hours for a response.