How do I delete my account?

Membership Help
If you wish to delete your account and personal data, contact our support team. What to include in your request Your username or registered email address A clear statement that you want your account deleted What happens when you delete your account Your account will be permanently deactivated Your personal data will be removed from our systems Any active subscription will need to be cancelled separately through your billing provider This action cannot be undone Processing time Account deletion requests are typically processed within 7 days.  (...)

How do I change my email address?

Membership Help
To change the email address associated with your account, you’ll need to contact our support team. What to include in your request Your current registered email address Your username (if known) The new email address you want to use Processing time Email change requests are typically processed within 24-48 hours. You’ll receive confirmation at both your old and new email addresses once the change is complete. Important notes Make sure you have access to both your old and new email addresses Billing notifications will be sent to your new email after the change Your login credentials will remain the same unless you request a password reset  (...)

My account has been blocked or banned

Membership Help
If your account has been blocked, it’s usually due to our security systems detecting unusual activity. Common reasons for blocking Multiple login locations - Logging in from many different IP addresses or countries in a short time Account sharing - Our systems detect when credentials are being used by multiple people Too many failed login attempts - Security lockout after repeated incorrect passwords Suspicious activity - Unusual download patterns or access behavior Important Do not share your login credentials with anyone.  (...)

I can't login to my account

Membership Help
If you’re having trouble logging in, try these solutions: Check your credentials Verify you’re using the correct username and password Passwords are case-sensitive - check your caps lock If you have multiple accounts, make sure you’re using the right credentials for the right site Clear your browser Clear your browser cache and cookies Try using a private/incognito window Try a different browser (Chrome, Firefox, Edge, Safari) Check your connection Ensure you have a stable internet connection Disable any VPN or proxy services temporarily Try on a different device or network Account issues Your account may be temporarily locked after multiple failed login attempts - wait 15-30 minutes and try again Your membership may have expired - check your email for billing notifications Still stuck?  (...)

How do I reset my password?

Membership Help
If you’ve forgotten your password, you can reset it easily: Go to the login page of your membership site Click the “Lost your password?” link Enter the email address you used when signing up Check your inbox for a password reset email Click the reset link and create a new password Tips Check your spam/junk folder if you don’t see the reset email within a few minutes Make sure you’re using the same email address you registered with Password reset links typically expire after 24 hours Still having trouble?  (...)