How do I download videos?

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Downloading videos allows you to watch offline without buffering issues. How to download Navigate to the video you want to download Look for the Download button (usually below the video player) Select your preferred quality/format Click to start the download The file will save to your default downloads folder Download options Most videos are available in multiple formats and resolutions: MP4 - Works on most devices Different resolutions - Choose based on your storage space and quality preferences Tips for faster downloads Use a wired connection instead of WiFi Download during off-peak hours Close other bandwidth-heavy applications Use a download manager for large files Storage considerations High-quality videos can be large:  (...)

What devices can I use to watch?

Membership Help
You can enjoy our content on a wide range of devices. Computers Windows PC or laptop Mac desktop or MacBook Linux (with compatible browser) Mobile devices iPhone and iPad Android phones and tablets Smart TVs and streaming devices Many smart TVs support web browsing. You can also cast from your phone or computer to: Chromecast Apple TV (via AirPlay) Roku (via screen mirroring) Fire TV (via browser) VR headsets For VR content, see our dedicated VR FAQ section for compatible headsets and setup instructions.  (...)

Which browsers are supported?

Membership Help
Our video player works with all modern web browsers. Recommended browsers Google Chrome (recommended) Mozilla Firefox Microsoft Edge Safari (Mac/iOS) For the best experience, always use the latest version of your browser. Browser settings Make sure these settings are enabled: JavaScript - Required for video playback Cookies - Required for login and preferences Hardware acceleration - Improves video performance Common issues Videos won’t play Disable ad-blocking extensions temporarily Clear your browser cache Try incognito/private browsing mode Poor video quality Check that hardware acceleration is enabled Update your graphics drivers Try a different browser Mobile browsers On mobile devices, use:  (...)

Videos are buffering or playing slowly

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Buffering and slow playback are usually caused by connection issues. Here’s how to improve your streaming experience. Quick fixes Lower the video quality - Use the quality selector (gear icon) to choose a lower resolution Pause and wait - Let the video buffer for 30-60 seconds before playing Close other tabs and apps - Free up bandwidth for streaming Use a wired connection - Ethernet is more stable than WiFi Check your internet speed For smooth streaming, you need:  (...)

My payment failed, what do I do?

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Payment failures can happen for various reasons. Here’s how to resolve them. Common causes Insufficient funds - Check your account balance Card expired - Update your payment method Bank decline - Your bank may have blocked the transaction Incorrect details - Verify your card number, expiration date, and CVV International restrictions - Some banks block international transactions How to fix Update your payment method Contact your billing provider to update your card details:  (...)

Can I get a refund?

Membership Help
We want you to be satisfied with your membership. Our policy Refunds are generally not issued for partially used subscription periods. Once you’ve accessed member content, the subscription is considered used. Exceptions We may consider refunds in cases of: Technical issues that prevented access to content Unauthorized charges (fraud) Duplicate billing errors How to request If you believe you qualify for a refund: Contact our support team Provide your username or registered email Explain the reason for your request Include any relevant details (dates, error messages, etc.  (...)

What happens after my trial ends?

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Trial memberships are a great way to explore our content at a reduced rate. After the trial period When your trial ends, your subscription automatically converts to a standard monthly membership at the regular price. This ensures uninterrupted access to all content. Avoiding charges If you don’t wish to continue after the trial: Cancel before the trial period ends You’ll still have access until the trial expiration date No further charges will be made How to check your trial status Your welcome email contains:  (...)

How does auto-renewal work?

Membership Help
Most memberships automatically renew to ensure uninterrupted access to content. However, we also offer a one-time membership option that does not renew. Recurring memberships For monthly and annual plans: Your subscription renews automatically at the end of each billing cycle You’ll be charged the same rate as your current plan Renewal happens on the same date each month (or year, for annual plans) One-time membership ($39.95) Our one-time membership is different:  (...)

How do I cancel my membership?

Membership Help
You can cancel your membership at any time. Here’s how: Find your billing provider Check your signup confirmation email or credit card statement to identify which billing processor handles your subscription: Epoch: epoch.com Verotel: vtsup.com Cancel online Visit your billing provider’s website Look for “Cancel” or “Manage Subscription” Enter your email address and/or member ID Follow the prompts to confirm cancellation What you need The email address you signed up with Your member ID (found in your welcome email) After cancellation You’ll receive a confirmation email Your access continues until the end of your current billing period No future charges will be made You can rejoin anytime in the future Important timing Cancel at least 24 hours before your next billing date to ensure the cancellation processes in time.  (...)

What will appear on my credit card statement?

Membership Help
Your privacy is important to us. All charges are billed discreetly through our payment processors. What you’ll see Your statement will show a charge from one of our billing partners: Epoch.com Verotel.com The website name will not appear on your statement. Only the billing processor’s name will be shown. Example Instead of seeing the website name, your statement might show something like: EPOCH.COM 800-xxx-xxxx VEROTEL*PURCHASE Questions about a charge? If you don’t recognize a charge, check your email for signup confirmations.  (...)